1 reviews | Active since Jul 2018
Vodacom contract rate increased despite reduced subscription agreed previously
I have been a Vodacom subscriber since 2004. When my latest upgrade was due, I was called and agreed to package that would cost me R305 per month. When I received my first bill after agreeing the new contract, the subscription was around R385. This is around a 25% increase on what I had agreed upon. I called Vodacom to query and was told that they had increased the rates for this package. How is that acceptable if I signed a contract with them for R305. Are Vodacom allowed to agree a contract for a certain value and then just increase without and reason. Can I please have some feedback for this.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
