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Shiraz E

1 reviews | Active since Jul 2018

04 Jul 2018, 10:23

Vodacom contract rate increased despite reduced subscription agreed previously

I have been a Vodacom subscriber since 2004. When my latest upgrade was due, I was called and agreed to package that would cost me R305 per month. When I received my first bill after agreeing the new contract, the subscription was around R385. This is around a 25% increase on what I had agreed upon. I called Vodacom to query and was told that they had increased the rates for this package. How is that acceptable if I signed a contract with them for R305. Are Vodacom allowed to agree a contract for a certain value and then just increase without and reason. Can I please have some feedback for this.

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2018, 11:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team