KP
Kobus P

1 reviews | Active since Aug 2018

06 Aug 2018, 21:47

Vodacom contract R69pm actually R500pm

I was contacted by Luno to purchase a Vodacom contract for R69pm. I was not informed of a card activation and sim card fee of R250. Vodacom debited my account on the 25 as well as on the 1st. Furthermore 5 other debit orders to the value of R500 was processed on my account after I was promised that the monthly fee would only be R59 pm. Please never purchase a cell phone over the phone

0
Replies (1)
Vodacom
Vodacom's reply07 Aug 2018, 06:36
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team