Vodacom Contract problems

Item: Vodacom
Rating: 1

I have a Vodacom contract contract : Account number: I ********** -6 Cellular number: ********** 9909 Invoice number: H9-8G6MX

My contract is supposed to include 500mb data per month yet I dint recieve it. I went to the Vodacom shop and the consultant informed me that the data had not been activated and proceded to sort it out.

Now on my Invoice Vodacom has billed me extra for the data aswell as for previous months and I still do get the contracts included data.

Yesterday I returned to Vodacom shop and they refused to help.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 May 2018, 10:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 May 2018, 10:29

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's updateReviewer Update

18 May 2018, 16:51

Dear Vodacom , After being contacted the consultant has yet not resolved the issue. We are unable to return the call ,and neither are they replying to emails sent On the contract sent it is written and signed for where the data is allocated to the account. Reference EC-1-JEW-2K1Y3R ( DANE LARSON) Regards Walter

's update18 May 2018, 16:51

Reviewer Update

Vodacom Contract problems

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