ZN
Zanele N
1 reviews | Active since Sept 2012
10 Jul 2024, 17:28
Vodacom contract pricing misrepresented
Vodacom is now pickpocketing customers..they sign your for R250 only to be charged vat including that contract amount? Signed my home wifi on R300 December 22 only to be charged almost R500 now for the contract in 2024, why are customer not given the exact price including the vat Cancellation of my *** contract not going thru as system rejects the cancellation. Help me cancel this contract
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jul 2024, 08:30 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2024, 08:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jul 2024, 11:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/07/11 at 11:09:36 as per your request we have converted cellphone number *** to prepaid effective 31 July 2024.
Do note once the conversion has been completed on 31 July 2034 do recharge within 48 hours of the conversion.
Do take note of our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Do note once the conversion has been completed on 31 July 2034 do recharge within 48 hours of the conversion.
Do take note of our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2024, 11:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/07/11 at 11:09:36 as per your request we have converted cellphone number *** to prepaid effective 31 July 2024.
Do note once the conversion has been completed on 31 July 2034 do recharge within 48 hours of the conversion.
Do take note of our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Do note once the conversion has been completed on 31 July 2034 do recharge within 48 hours of the conversion.
Do take note of our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,