1 reviews | Active since May 2017

22 May 2018, 12:58

Vodacom contract price increase

I got an SMS saying that Vodacom will be increasing my data allocation and pricing on my current contract from 1 May 2018. I phoned Vodacom about this problem I had as I did not want my contract to change. I already had a free data bundle from Voadcom due to the poor customer service and irritation I was caused when I updated my contract a year ago.

I was told it was part of the T's and C's but I have a problem with this as I got this contract at a specified price and now it has changed within the 24 months I signed for.

Please can someone contact me to provide a solution to this.

0
Replies (2)
Vodacom
Vodacom's reply22 May 2018, 15:23
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 May 2018, 10:34
Official

Good Day Chase

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius