Vodacom Contract Phones

I got a contract phone in 2015 n the contract ended February of this year. I choose not to renew the contract. Not only did I pay a cancellation fee for a contract I was not cancelling but that had lapsed but today I got told that I had forfeited my contract airtime that mind you I had already paid for. I fail to understand how I forfeit something that legally belongs to me as I have paid for it. I requested a copy of my contract but I was told I had no contract by a not so friendly Boitumelo in the retentions department to top it all off she just cut me off while I was still speaking to her. In any case I would like a copy of my contract so I can see the cancellations policy and what is actually regarded as I cancellation because I do not feel I cancelled my contract but it had terminated due to effluxion of time and secondly I would like a copy of the telephonic conversation wherein I was informed that not renewing my contract would mean I forfeit my already paid for airtime.

I await your urgent response in this regard.