VODACOM CONTRACT PATHETIC SERVICE

I took a vodacom data contract online that comes with a laptop and they delivered it on the 24th of April. The next day the line was activated. I then tried to set up the laptop but the laptop could not pick up the modem. On the 27th of April I took the laptop to vodacom clearwater mall. They could not connect with the modem and told me I need to call activations on 1945 and get them to sort it out. I called activations and they said the account is active. The next day I called technical support and they tried all troubleshooting options and concluded the modem was faulty. Called 1945 again spoke to Thobeka who ordered a replacement I gave her a new delivery address as I was no longer available on the one they had on the system. In the meantime vodacom debited my account while I was sitting with a faulty modem. Thobeka did not give the correct delivery address to the couriers, my modem was taken to the wrong address, when I called them again I spoke to Denzil who just didn't care. VODACOM HAS DEBITED MY ACCOUNT FOR A SERVICE I CANNOT USE AND FOR A FAULTY DEVICE THEY CANNOT REPLACE AND THE ATTITUDE OF THE STAFF IS JUST PATHETHIC