1 reviews | Active since Nov 2019
VODACOM CONTRACT ONLINE
I'm very sorry but HOW ?...
I app**** online last week Wednesday for a contract I was approved and after begging confirmations to call me finally they called me this monday .. He then said I'll recieve my device by Wednesday that is tomorrow ... I was extatic about this and could not wait I then called in and asked for my tracking order they said the color is out of stock I then rep**** and said I dont mind another colour .. The agent said no problem let me get you the iphone 11 in purple you'll recieve it by Friday I'll just change the color for you once again I was extatic .. Long storry short after calling out 100 minutes to vodacom from mtn nr I found out the agent cancelled my order to change the color this I would not have done If I knew she was to cancel my order and I'd have to wait once again for confirmation etc... WHen talking to chat online or calling in I can hear and feel that they are teird of me calling but hey I'm a customer to you and dont think it's wrong of me to seek a answer now I've heard that my new contract has been not approved ????? I NEED MY PHONE BY FRIDAY VODACOM PLEASE FIX THIS
Best regards,
Best regards,
I might be eager but I am a new customer to you and I do think that in my own experience that customers do come first .. I app**** and went through weeks now after a very sweet lady called Rochen assisted me I was happy and she sorted out my problem everything is approved etc I am just waiting on confirmations department to contact me ..It's almost been 48 hours since it's been approved and after being on vodacom chat I do understand that it takes 3-7 days for delivery but then this consultant says confirmation calls take 24 hours and then this one say 48 I'm feeling confused ... I really would like if they were so understanding and helpful as Rochen was ... PLEASE CAN CONFIRMATIONS CALL ME TODAY BEFORE 15:00... I'd like to recieve my device by this FRIDAY
I might be eager but I am a new customer to you and I do think that in my own experience that customers do come first .. I app**** and went through weeks now after a very sweet lady called Rochen assisted me I was happy and she sorted out my problem everything is approved etc I am just waiting on confirmations department to contact me ..It's almost been 48 hours since it's been approved and after being on vodacom chat I do understand that it takes 3-7 days for delivery but then this consultant says confirmation calls take 24 hours and then this one say 48 I'm feeling confused ... I really would like if they were so understanding and helpful as Rochen was ... PLEASE CAN CONFIRMATIONS CALL ME TODAY BEFORE 15:00... I'd like to recieve my device by this FRIDAY
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,