Vodacom contract not working a week after signing for it. Porting problem

Our business Bellum Arcus got a contract with Vodacom on Saturday the 31/03/2018 for a sim only but with a port from MTN to Vodacom to keep the same number.

It is now the 06/04/2018 and the number has still not ported. Every day I am promised that it will be poted and still it's not. It has gotten to the point where the manager of the shop is telling me that he doesn't know what is going on. the manager of the Greenstone Vodacome4U where I took the contract out has been a gem by trying to help and not giving up, so I can say thank you to him. But my contract is still not active as the port is not working.

Now we got the contract for a reason obviously and it's not a cheap contract either its R1299 a month for a sim only.

I have called the Vodacom customer call centre and was told that she cant help me that I must go tot he store where I got the contract which I have done and still have no results.

Now, this obviously sets no faith in Vodacom as a new customer.

Can someone who knows what is going on please do something.