Vodacom contract - NOT WORKING

Worst service ever on new contract taken put on the 17th of this month. Up to date still say no sim .... you phone customer service and “the technical “ team will phone you back. Still waiting ????. Send facebook message only to get the same , they are working on it and will get back to me ... ask this morning for a timestamp to be escalated, have done so Wednesday already. So i have been charged already for the contract , the 7 days 5GB DATA ALREADY past , and still the phone does not even pick up the sim.. in store they tell me they cant do aim swop ... i have to wait for the technical department to phone me .. so VODACOM ... please tell me how long must i still wait to use the contract i tool out on the 17th already ???? Not executable and no one accountable