MH
Marizelle H
1 reviews | Active since Jun 2017
04 Jan 2026, 14:42
Vodacom contract not honored
I upgraded my Vodacom contract, with a set contract as advertised R749 per month. Its the third month I called asking that the contract price be honored as every month I am paying short of R1000. Up to now, it has not been resolved. I cant afford the higher contract price and would not have upgraded should I knew this would be the case.
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Vodacom's replyOfficial
05 Jan 2026, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2026, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Marizelle H's updateReviewer Update
05 Jan 2026, 16:35Spoke to someone from Vodacom. Blame shifted to iStore, however I am being billed by Vodacom.
Seems like false adverti*****t as I still have the adverti*****t for R749 pm. However VAT are added as well onto the monthly advertised amount. Also what was advertised as 100min airtime/voice now are explained as an open line.
In store I was told that R749 would be my monthly bill in full.
Very upset with the service!
Seems like false adverti*****t as I still have the adverti*****t for R749 pm. However VAT are added as well onto the monthly advertised amount. Also what was advertised as 100min airtime/voice now are explained as an open line.
In store I was told that R749 would be my monthly bill in full.
Very upset with the service!
MH
Marizelle H's update05 Jan 2026, 16:35
Reviewer Update
Spoke to someone from Vodacom. Blame shifted to iStore, however I am being billed by Vodacom.
Seems like false adverti*****t as I still have the adverti*****t for R749 pm. However VAT are added as well onto the monthly advertised amount. Also what was advertised as 100min airtime/voice now are explained as an open line.
In store I was told that R749 would be my monthly bill in full.
Very upset with the service!
Seems like false adverti*****t as I still have the adverti*****t for R749 pm. However VAT are added as well onto the monthly advertised amount. Also what was advertised as 100min airtime/voice now are explained as an open line.
In store I was told that R749 would be my monthly bill in full.
Very upset with the service!