VODACOM CONTRACT NOT CLOSED AFTER CLOSING BALANCE PAID IN FULL

Vodacom made me pay R16037,67 to close my contract on the 24th of March 2025 only to get a call on the 31st of March 2025 from their sales agent selling me a product saying that my contract was still active. When I called to find out why the contract is not closed, they say they don't know why the Backoffice did not close the line because all the documents were submitted. I took a R799 deal but every month I paid double of this amount even after calling Vodacom to put a limit on the line. I'm so exhausted and drained from dealing with this service provider. They are not customer friendly at all.