Vodacom contract not cancelled after payment

<p>On the 06/10/16 I called in for a settlement figure on my one phone and was told to fax proof of payment thereafter. All of which I had done to only find out that it wa not cancelled and when I called today. I am told that I was supposed to have called in again to confirm if the fax was recieved so in as much as they have recied my money they didnt recieve the cancellation lettter. </p> <p> </p> <p>Therefore, they will have to debit my account because according to them they didnt recieve any cancellation though. They will now do the cancellation without a letter and over the phone while initially they said they can only do it in writting. </p>