ZM
Zinzi M

1 reviews | Active since May 2012

21 Dec 2020, 20:04

Vodacom contract not being cancelled after countless requests for cancellation

Vodacom is so *****ed, I canceled my contract in August via their call centre, I was told last debit order would be sept, it's Dec and I am still paying. I called them and have received no assistance, it's covid 19, I'm pregnant and too scared to go to their stores. I feel this is an abuse of power, I need someone to assist me and I don't know what to do.

0
Replies (2)
Vodacom
Vodacom's reply22 Dec 2020, 07:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 


ZM
Zinzi M's update25 Dec 2020, 17:17
Reviewer Update
I am yet to be contacted by vodacom, days later and still nothing!!