1 reviews | Active since May 2012
Vodacom contract NO SHOW
I app**** for a Vodacom contract on the 22nd of November 2018. It was a quick and painless online application. it was instantly approved. Vodacom sent a sms saying an agent would contact me within 48 hours to finalize my order. After not hearing a single thing after that, I called vodacom on the 28th of November only to be told that they did not need to contact me, because everything was in order, however they did not have the phone I app**** for in stock. (NO SMS, PHONE CALL or ANYTHING to inform me of this at all) The guy i spoke to said that the phone should be delivered on the 3rd of December (today) still no word from them or RAM saying that my phone will be delivered. Vodacom needs to jack up, I expect this type of service from Telkom, not Vodacom. Keep your NEW customers updated at the very least!!!!!! I can not get through to the sales department, because I do not have 10 to waist on listening to your call centre music!!!!
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you back after our call dropped and there was no answer. As per discussion, the device will be delivered either Monday or Tuesday as the order is currently on back order. Your order number is K***. Regards Consumer Website Team(SA)
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you back after our call dropped and there was no answer. As per discussion, the device will be delivered either Monday or Tuesday as the order is currently on back order. Your order number is K***. Regards Consumer Website Team(SA)
Best regards,