Vodacom contract - no phone after month. No help from staff.

I did 2 upgrades on my contracts online. Had issue after issues with sim swops. I reported within the 7days that my phone speaker is not working, a courier collected my phone and I am still waiting on the new replacement phone. It's almost 2 weeks. I have emailed, went to a shop, phone the contact center, sent a few mails to another department and tried the FB page. No help. I still don't have my contract phone and I upgraded on the 5th of Oct. More than a month now.