QM
Quade M
1 reviews | Active since Jun 2019
25 Jun 2019, 13:43
Vodacom contract nightmare
I have had the worst service with contract line. I ported my number to vodacom to be used with a new contract line on the 10 May 2019. To date I have been unable to make outgoing calls or send out any SMS messages. After nagging the hell out of the customer care line and the store I made the purchase at I am only getting the run around and being issued with reference number upon reference number. My aim is now to return the device and cancell the contract as it also happens to be my business line. Very disappointed.
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Replies (2)
Vodacom's replyOfficial
25 Jun 2019, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2019, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Jun 2019, 14:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply28 Jun 2019, 14:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,