LK
Lucas K

1 reviews | Active since Nov 2015

19 Apr 2018, 14:18

Vodacom contract never ever again!!

Hi

My name is Lucas . I have an issue with Vodacom regarding my contract which was supposed to end in January 2018. I had a couple of months were I did not make payments but made those payments in full in july. Since January I have been told that my account is on a month to month contract, BUT I am STILL paying the full amount of the device and services!! Every month I pay I am told my account is in arrears and gets blocked every month of the same situation! I am now paying Vodacom for 28 months with the same bull**** story!! This is just worst service provider ever! Calling agents is a waste of time they all keep transferring me from one agent to another without any assistance or explanation to the issue.... I does me missing a couple of months payments, which are fully paid by last year extend my contract without my consent even..

0
Replies (2)
Vodacom
Vodacom's reply19 Apr 2018, 14:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Apr 2018, 11:58
Official

Hi Lucas

As per our discussion, feedback has been provided to you and this matter is resolved.

Have a pleasant day further!

Regards,

RJ