1 reviews | Active since Nov 2015
Vodacom contract never ever again!!
Hi
My name is Lucas . I have an issue with Vodacom regarding my contract which was supposed to end in January 2018. I had a couple of months were I did not make payments but made those payments in full in july. Since January I have been told that my account is on a month to month contract, BUT I am STILL paying the full amount of the device and services!! Every month I pay I am told my account is in arrears and gets blocked every month of the same situation! I am now paying Vodacom for 28 months with the same bull**** story!! This is just worst service provider ever! Calling agents is a waste of time they all keep transferring me from one agent to another without any assistance or explanation to the issue.... I does me missing a couple of months payments, which are fully paid by last year extend my contract without my consent even..
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Lucas
As per our discussion, feedback has been provided to you and this matter is resolved.
Have a pleasant day further!
Regards,
RJ
Hi Lucas
As per our discussion, feedback has been provided to you and this matter is resolved.
Have a pleasant day further!
Regards,
RJ
