Vodacom contract mishap

I just renewed my contract and all my carry over data has been lost after the agent confirming all will be intact.

I then spoke to an customer service agent named Zainab on the 2/8/23, who confirmed the error and that it will be rectified - with a call back from her that afternoon or latest the next morning.

It has now been almost week, and still no reply - this is pathetic that a simple issue like this cannot be fixed without needing to go to a public forum!