Vodacom Contract Migration ****

In 2021, Vodacom contacted me to inform me that the contract I am currently on, which is a Smart 4GB package was discontinued. They enquired whether I was interested in migrating to a RED 5GB 200min package and explained that I would still receive my discount from my current subscription and that my contract period would not be extended, but would remain the same as my initial 24 month contract.

Based on the information provided, I agreed to to migration which was supposed to take place on 1 January 2022. On 31 December 2021 I received information from Vodacom that the migration was successful, however, it mentioned something of an upgrade. Thankfully I reviewed all the information and noted that, although the quoted amount was correct and included my previous discount, the contract period had been extended to a new 24 month contract, which is not what was agreed.

I have the quotation showing the quoted amount as well as termination date for this offer and I am going to take this further if this is not corrected.