Vodacom contract means Hell

Joined Vodacom in December and I have been working on calling them every month if is no the insurances then is them migrating my contract I'm tired their consultant call me on the 14 march saying they are cancelling SMSes instead will get more minutes and that and it will not affect what we paying monthly .the invoice come in with a very high amount I call Vodacom they said they will invistigate...few days they sent me an SMS saying my dispute was invalid I call again asking if they did listen to the recording they said they did and on the conversation with the consultant I've confirmed my ID...so confirming my ID means yes to Vodacom?they advised me to go to the store and listen to the recording I did and to my surprise the people who working there said I was mislead and they will try to Take it further.i don't want this contract anymore is a **** I need help to report Vodacom for failing costumer protection act.My Dad had a contract with Vodacom and he was crying always I've myself from not learning from my father's mistake