Vodacom contract issues

Item: Vodacom
Rating: 1
Author: Junaid E

Recently took up a contract with vodacom. There were issues from the srart. got incorrectly declined twice. was sent from pillar to post to find out why. Then got put on the incorrect package when the deal was finally approved. Now i got to pay more for the correct package. The call centre is pathectic and now i am not receiving my data as promise. Im on the verge of cancelling this contract

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 May 2016, 08:21

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 May 2016, 08:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

Junaid E's updateReviewer Update

11 May 2016, 08:43

A day later and still no constructive feedback. The relevant dept still has not contacted me all I'm told is that the matter has been escalated. and no turn around time can be given.

Junaid E's update11 May 2016, 08:43

Reviewer Update

A day later and still no constructive feedback. The relevant dept still has not contacted me all I'm told is that the matter has been escalated. and no turn around time can be given.