JR
Jacodien R

1 reviews | Active since Jun 2018

29 Jan 2026, 11:31

Vodacom contract is pathetic

I do not even want to give a one star!! I cancelled my contract with Vodacom on the 8th of May 2025. they send me an sms to confirm to convert to pre-paid with effect of 0107/2025. I still have the proof!! Also said that they need 30 days for cancelation period and will take another premium for June. this contract is about 5 years plus old, I did not upgrade. Therefore the phone was already paid, just paid for minutes, data and sms's per month. It just got more expensive and that is why I cancelled. now they keep on calling me for outstanding amount, I would like to know for what. On the 30th of June they took all my remaining minutes and data, which was paid for on the 1st of June. so actually they owe me for taking what already was paid for!! I would not take on a new contract with vodacom nor tell anyone to do so!! Bad bad service!!

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Replies (3)
JR
Jacodien R's update13 Apr 2026, 10:25
Reviewer Update
Vodacom you are really pathetic, still calling me through MBD, I will not answer because there is no outstanding amount from me. I want to cancel my second contract but then this is going to be the same story. Still to date I did not receive any email, so please forward the email the I can answer you!!

Don't continue to lie on web to tell you want to sort out the mess because you are not doing that.
Please send the email so that I can answer and cancel the other contract as well.

I will go to ombuds or small claims court, I am really fed up with Vodacom!!
JR
Jacodien R's update14 Apr 2026, 07:41
Reviewer Update
I cancel in May, received sms that on the end of June I will go over to top up. I have paid May and June premium, received my minutes and data, which was taken back end of June, why do you still want money from me. You took over 300 minutes and data end of June, what in the world can I own you, you can pay me back for taking what I have already paid. Please stop calling me!!
JR
Jacodien R's update23 Apr 2026, 09:29
Reviewer Update
Now you dont reply on Hellopeter but still phoning me, why?