TR
Thanyani R

1 reviews | Active since Aug 2020

10 Jun 2024, 14:36

Vodacom contract is nonsense

I took a 24 month contract 2020 (RED Huawei Y60 + 50Min + 650MB) paying R200 then it went up R240 until I lost income +- 8 left on the contract, I them resume paying for few month until I received last invoice with 0 balance. I contacted customer care to cancel the contract as advised by a consultant only to be told I still have 6 month left. but the lady says I am no longer paying for the device as I am done but I will be paying for the data and minutes that I am receiving .my problem is the amount payable did not drop I am still paying R230/240 whilst they have excluded the device and its only 650mb and 50 minutes for that amount.

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2024, 07:38
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team