TR
Thanyani R
1 reviews | Active since Aug 2020
10 Jun 2024, 14:36
Vodacom contract is nonsense
I took a 24 month contract 2020 (RED Huawei Y60 + 50Min + 650MB) paying R200 then it went up R240 until I lost income +- 8 left on the contract, I them resume paying for few month until I received last invoice with 0 balance. I contacted customer care to cancel the contract as advised by a consultant only to be told I still have 6 month left. but the lady says I am no longer paying for the device as I am done but I will be paying for the data and minutes that I am receiving .my problem is the amount payable did not drop I am still paying R230/240 whilst they have excluded the device and its only 650mb and 50 minutes for that amount.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Jun 2024, 07:38 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
