1 reviews | Active since Dec 2016

27 Nov 2019, 12:42

Vodacom Contract is **********

Vodacom made me accept a contract under false pretensions. It is a ********** act and I need to know what they will do to rectify the situation. I also believe other users should be warned.

On 9 November 2019 they made me believe that because I am a loyal Vodacom customer, they will give me this new contract as they picked up from the system that I buy additional data for myself and for my children and husband each month. They said that with this new contract I will be able to transfer the data to each of them as and when they need data.

That was a blatant lie! I tried to do that today and the system does not allow that. Apparently the data will only be able to be transferred to another data contract! So it was all lies! This is ***** Vodacom!!! You can't make me accept a contract on false pretensions! I can just as well continue to buy data for my children and husband as and when they need because I now can't transfer the data to them as was pretended by Vodacom! So I have to buy even more and pay even more!

How can you do this!? How can you bring people under false impressions just to accept contracts?

I want this fixed!

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply04 Dec 2019, 12:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team