AN
Ayanda N

1 reviews | Active since Oct 2012

16 Aug 2021, 11:03

Vodacom contract is a ****

I am sick and tired of Vodacom. I will never ever get another contract again!! I have been on a 2 year contract for 4 years now without my consent and have trying to get off the 2 year contract for 2 years now. Vodacom is a bunch of ********. Each time I go to a Vodacom shop to cancel the contract someone somewhere changes my contract conditions and somehow extends the contract. I've lost count of how many times I've tried to cancel the contract. I have emailed their cancelation department but no one replies and on top of that I have tried to call their service number and I never get through to anyone, the only time the number gets through is when a service assistant from a Vodashop calls on my behalf. Then now they've sent me a summons saying I owe them money after I blocked payment after I cancelled their contract via email 3 months before. That was the only way I was able to get out of the contract, otherwise payments kept getting debited without my consent. On top of that when my contract was supposed to expire I was not contacted or informed i enquired for myself and was told that you cannot have a 2 year contract for laptops but when I took the contract it said 24 months. Vodacom is ******** people and there are so many transactions on my contract I did not approve or have any knowledge of. I will never get a contract again, this was my first and last time. Anyone else reading this, don't get a contract with Vodacom, they will suck you dry trying to keep you on contract without your consent!!

0
Replies (3)
Vodacom
Vodacom's reply16 Aug 2021, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AN
Ayanda N's update27 Aug 2021, 07:42
Reviewer Update
The solution provided does not work. Statement you sent me stating that I don't owe vodacom is not enough for
AN
Ayanda N's update27 Aug 2021, 07:45
Reviewer Update
The solution provided does not work. The statement you sent to me stating that I don't owe Vodacom is not enough to clear my name. I had also requested that the individual calling must send me a letter stating that I do not owe Vodacom any money and they never did. I am still waiting to this day. That letter is the only thing I can use to clear my name because you have put my name up for bad credit for no reason at all. I am still very dissatisfied.