LM
Lynette M
1 reviews | Active since Feb 2016
12 Jun 2024, 11:27
Vodacom contract is a ****
Cancelling a contract with Vodacom is a hassle. I called them in November 2023 to cancel my contract, instead they sent me a new device which I returned and they confirmed the recipient of the device. However they continued to bill my account todate. I called again to re-cancel. Iyoooooo, they billed my account x 1000 000 times for unknown early cancellation😭 Vodacom a ****!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jun 2024, 12:16 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2024, 12:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LM
Lynette M's updateReviewer Update
12 Jun 2024, 13:03I'll really appreciate if this can be resolved the soonest since it's really frustrating me. ...🤚
Yours in agony
Lynette
Yours in agony
Lynette
LM
Lynette M's update12 Jun 2024, 13:03
Reviewer Update
I'll really appreciate if this can be resolved the soonest since it's really frustrating me. ...🤚
Yours in agony
Lynette
Yours in agony
Lynette
Vodacom's replyOfficial
18 Jun 2024, 18:20Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised the query is being attended to by Lesley Deane. He will make contact with you
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised the query is being attended to by Lesley Deane. He will make contact with you
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2024, 18:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised the query is being attended to by Lesley Deane. He will make contact with you
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised the query is being attended to by Lesley Deane. He will make contact with you
Regards
Vodacom Consumer Website Team
Best regards,