Vodacom Contract (iPhone double deal)

I am writing to express my frustration regarding my recent experience with a contract phone I received on Wednesday, 16 July 2025. The consultant, Akhona (MHLO9003), did not advise or offer assistance regarding porting my existing number or performing a SIM swap—even after I specifically mentioned the difficulties I had encountered with a previous contract phone. This oversight has left me with a SIM card loaded with airtime that I am unable to use. On Saturday, I visited a Vodacom store hoping they could assist with the SIM swap. Unfortunately, I was informed that they could not help since the contract was done online. I was advised to contact the after-sales support line, which I did. I spoke with Lerato, who advised that the only option would be to cancel the contract, allow the phone to be collected, and then reapply. This is disheartening, as a credit check has already been performed and there is no assurance that the new application would be approved. She suggested I contact the sales department for further assistance, but I have not been able to resolve this issue. I am now stuck with a phone I can’t properly use due to an inactive SIM, and the consultant’s eagerness to close the sale has left me in a difficult situation. I kindly request that the relevant department or person intervene and assist me in resolving this matter promptly. Thank you for your time and attention.