Vodacom contract increased without my knowledge.

Item: Vodacom
Rating: 1
Author: Tebogo M

My Vodacom contract increased without my knowledge, no one called to explain anything. I wrote to hello peter, somebody called and promised to call me back but still nothing happened. my problem is that my contract`s monthly installment is now higher even though i did not do any upgrade.

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Replies (1)

Vodacom's replyOfficial

04 Jul 2024, 07:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Jul 2024, 07:57

Official