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thabiso M

1 reviews | Active since Jun 2018

01 Jun 2018, 09:00

vodacom contract increase without my permission.

So now vodacom no increased my contact premiums saying that they giving more data, I did not ask for this, I signed up because I wanted to pay a certain amount for a certain package. whats useless is that they dont even explain to you whats going on. customer service is poor cant even help me.

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2018, 09:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jun 2018, 11:16
Official

Dear Thabiso

Please be advised we have responded to you with feedback via email at ***

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

tM
thabiso M's update01 Jun 2018, 15:26
Reviewer Update
Hi, I used to pay R339 p/m for the past 11 months, after the VAT increase I paid R341.88. now all of a sudden I am paying R388.58 that is like R46 increase? would you kindly Explain. we work hard for this money you cant just debit as you please and then quote to the terms and conditions. My biggest concern is were will I get this R46 you just added? what if I dont have it and you just increase? Please Vodacom dont take advantage of us. I am not happy with your response at all.