1 reviews | Active since Aug 2024
***** Vodacom Contract I
I queried my payment on the 1st of August since Vodacom debits my account on the last day of every month. Have been paying R1,400 pm and the debit suddenly jumped to R2,100. I was told **** that I was now on a month to month contract so hence the jump which is bull****. One Olivia Isaac’s of Vodacom called me and I demanded my contract that was concluded telephonically. I advised her that that should have been explained to me and that should be on the contract. She said that my contract was an old contract of 2022 but they would try and pull it out and send it to a nearby store. Question is how is a 2022 contract old? We not talking about a 2019 contract here, we talking about a 2022 contract. I have not been advised of any recording sent to a nearby store and this is six days later. Instead I have been blasted with another invoice of over R2k!! Vodacom is a *** Company that just wants to get away with ****. I am still waiting for my recording since time immemorial. You must be ashamed!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
