DN
Deshnee N

1 reviews | Active since Jul 2012

16 Feb 2022, 09:56

Vodacom Contract Horror

I took out a Vodacom contract on the 10/02/2022. To date, I am unable to receive calls from any other network. I have been up and down to the store that I dealt with and have been "assisted" by different consultants and I have contacted Vodacom customer care however I am still unable to receive calls from any other network. Since commencement of the contract, there has been several issues, the mobile data didn't work, I was unable to make calls and currently I am unable to receive calls. When I called the store for help, I was asked to come in again. Vodacom seems to think that that it is "normal" for customers to return to the store between 6 to 10 times post taking out a new contract! Furthermore, I called the cancellation department on Monday 14/02/2022 to request a cancellation and was advised by an agent that she requested the cancellation . I made a follow up call this morning 16/02/2022 only to be advised that the cancellation was not requested, so had I not followed up, I would have just been told that there is no record of a cancellation. Vodacom has provided disgusting service from start to finish, I cannot deal with you and do not wish to remain with you for the next 2 years, 6 days has been torture enough. Please cancel and collect your phone, I refuse to make yet another trip to your store, and to expect me to do so is outrageous.

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Replies (2)
Vodacom
Vodacom's reply16 Feb 2022, 10:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Feb 2022, 15:26
Official
Dear Deshnee

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team

Best regards,