Vodacom contract holder *****

I purchased a new phone on contract two months ago online. And there has been incorrect/unauthorized billing ever since. I didn't receive my airtime for the month of March. When I called to query this they told me that I subscribed to Smart Call in November and all my airtime has gone to them as a subscription fee. Firstly I was wrongly accused of subscribing to Smart Call. Secondly I did not have this contract with them in November. Thirdly every time I query this matter they come with different reasons of how or when I subscribed. I feel insecure, cheated and **** to by Vodacom as a contract holder. I have lost all trust and respect for Vodacom as a household brand name.<br> <br> The call centre staff protects their supervisors at all cost. I have been refused to be put through to the Supervisor. When I do get through to her she refuses to put me through to the manager. They ignore my e-mails for long periods and they hide the contact details. I want to cancel my contact and return their device and they are ignoring my request. 2 months and I have already been treated like a nobody. They preach customer service but completely lack it.