Vodacom contract hell

<p>On 16 Feb I called customer care to give them a month notice that I do not wish to continue my contract which expires on 16 March. I was informed that my last debit order will go off on 1 March. To my surprise the amount was almost R300 more than usual. I contacted the call centre again and after 40 minutes and 3 departments I was told that a cancellation fee was charged because I terminated early. This was obviously a mistake made by the operator when I gave notice. I was promised that they will listen to the recording of my request and that they will call me back. A week has passed and still no call. Not that I am surprised, I mean I wasn't really expecting it from a so called service provider who can't even provide basic services like activation of roaming. I've had constant loss of signal and no 4g/lte in one of the major cities in SA. Some of the sms service numbers on the official website does not even work. Also no CLI for a period of 2 months which of course I was paying for. Just like I am now paying for an operators mistake or incompetence. At least there is one good thing, even after having to pay more I am finally free after 2 years of contract hell on undoubtedly the worst network in the country. Goodbye Vodacom</p>