Vodacom Contract grief

<p>So many issues after swapping from prepaid to a contract with vodacom.</p> <p> </p> <p>Finding out after I purchased the contact that I would be charged to see my incomming calls (otherwise they would all remain "unknown")... brilliant, couple that to 1 million of your 37 million users and Vodacom is making some pretty pennies for very very sub-standard service!</p> <p> </p> <p>After phoning in to get clarity on what's going on I find out that to get the contract which I skimmed over online (and now feel like I need to go through with a fine toothed comb) I need to send a letter to justify myself and attach my ID (which they already have)... Good move on deferring the process Vodacom.</p> <p> </p> <p>To top it off, i tried to lead a recurring bundle on my number (which I had owned for years as a pre-paid customer) only to find out that I'm apparently not the account holder and need to go through another process to get that sorted out.</p> <p> </p> <p>Oo! Here's another unexpected expese that relates to the same matter - I ordered online (which should have no activation cost) only to find out the first debit off of my account was accompanied by the said costs!! brilliant...</p> <p> </p> <p>Vodacom, I'm dissapointed by your ********* behaviour and lack of regard for clients in the fields of administration and transparency.</p>