SM
Sweetness M
1 reviews | Active since Mar 2017
16 Oct 2021, 10:32
Vodacom contract gone bad
I am really dissapointed with Vodacom, my sister had a contract with them and was very loyal to vodacom, she had to cancel a contract with them as it was already expired and didn't need to renew the contract, cancelation was done but now they are sendibg her legal letters saying she's been handed over a year after an expired contract was canceled???? This is affecting her credit score very badly and she can't get credit anywhere bcos of Vodacom
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Replies (3)
Vodacom's replyOfficial
16 Oct 2021, 13:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2021, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Sweetness M's updateReviewer Update
18 Oct 2021, 10:36Vodacom has been contacted a couple of times with no offer to solutions, they rep**** on Sat to say there will b contact and no contact has been made till this minute. This is ridiculous.
SM
Sweetness M's update18 Oct 2021, 10:36
Reviewer Update
Vodacom has been contacted a couple of times with no offer to solutions, they rep**** on Sat to say there will b contact and no contact has been made till this minute. This is ridiculous.
Vodacom's replyOfficial
19 Oct 2021, 18:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the necessary credit on the Vodacom account.
We loaded the cancellation on number ***, effective 31/10/2021.
Please note that we escalated your ITC request to our Legal team for further assistance. Based on the feedback provided, our team confirmed that the request can only be submitted after the contract cancellation date. We added a note to your account to check the cancellation at the end of the month and then request an ITC update.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the necessary credit on the Vodacom account.
We loaded the cancellation on number ***, effective 31/10/2021.
Please note that we escalated your ITC request to our Legal team for further assistance. Based on the feedback provided, our team confirmed that the request can only be submitted after the contract cancellation date. We added a note to your account to check the cancellation at the end of the month and then request an ITC update.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 18:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the necessary credit on the Vodacom account.
We loaded the cancellation on number ***, effective 31/10/2021.
Please note that we escalated your ITC request to our Legal team for further assistance. Based on the feedback provided, our team confirmed that the request can only be submitted after the contract cancellation date. We added a note to your account to check the cancellation at the end of the month and then request an ITC update.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the necessary credit on the Vodacom account.
We loaded the cancellation on number ***, effective 31/10/2021.
Please note that we escalated your ITC request to our Legal team for further assistance. Based on the feedback provided, our team confirmed that the request can only be submitted after the contract cancellation date. We added a note to your account to check the cancellation at the end of the month and then request an ITC update.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,