Vodacom Contract *****

I received a call from Vodacom on the 16th of August 2019 offering me a phone contract. We agreed on a Huawei Y6 2019 and upon delivery I received a Hauwei Y5 lite instead.

I immediately reported this to Vodacom and Veronica from sales said that they will collect the phone and make a cancellation within 14 days. It's been more than a month now and that phone is still with me.

I didn't open the phone nor the SIM but they activated the number and debited my account; how? Every time I call I get transferred from one department to another but I receive no help.

I even took to Twitter but I think they blocked my tweets. Now they are even threatening to cut off my line and this whole mess is not even my fault. No customer care nor accountability whatsoever. I will not recommend Vodacom to anyone, I am moving to another Network and taking my entire family with me. They are sick of how Vodacom has been handling this and as soon as their contracts are done, we are all moving. To think we loved Vodacom so much. I am so disappointed.