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Christa C
1 reviews | Active since Feb 2019
04 Feb 2019, 12:15
Vodacom Contract *****
I am shocked to report ***** by Vodacom.
In January 2019, I noticed that Vodacom had debited my bank account with R540.00 and R740.00 again.
I found out from the Port Elizabeth Vodacom branch there was two cellular numbers (contracts) opened on my name and I gave no authorization for it. I was also told the phones was delivered.
I didn't open any Vodacom contracts or received any phones, this is ***** from Vodacom.
I hope this matter will create awareness.
Yours sincerely
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Replies (2)
Vodacom's replyOfficial
04 Feb 2019, 14:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Feb 2019, 11:33Dear Christa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion with Peter, we can confirm that the matter has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion with Peter, we can confirm that the matter has been resolved. Regards Consumer Website Team(SA)
Vodacom's reply13 Feb 2019, 11:33
Official
Dear Christa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion with Peter, we can confirm that the matter has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion with Peter, we can confirm that the matter has been resolved. Regards Consumer Website Team(SA)