1 reviews | Active since Feb 2017
Vodacom contract *****
<p> </p> <p>Good day</p> <p> </p> <p>My name is Nokuthula Mbali Bitso ID no: ********** 973086 with residential address no 7-15 Avenue Alexandra township 2090. </p> <p>On the 6th November 2016 around 22:50 pm, I received a debit order on my Capitec bank account of an amount R 657.00, ref: Vodacom ********** 879. I went to my bank today to reverse the amount because I was not aware of any amount owed to Vodacom. </p> <p>I then phoned Vodacom to enquire and I was told that there’s has been a cell phone contract that was taken on the 31 August 2016 at Chats Mall of Africa. Below is a screen dump. </p> <p>Unfortunately the store could not help me to get the application form and the documents submitted by this person. The details of this person from cell number to work details are incorrect. </p> <p>On the 14 July 2016 my car was jammed and my belongings were ******, this included my work laptop, ID copy and my wallet which had all my cards, I opened a case with the JHB police station case number: 822/7/2016. </p> <p>Ever since my documents were ******, the person who has my belongings has been opening accounts and taking credit on my name hence this current account also opened.</p> <p>i am currently busy with a home loan application and got to find out that the account is still open and that it has been handed over to TransUnion. which i was informed by them that the account was closed.</p> <p>Your assistance will be highly appreciated since I need to complete my home loan application and the Vodacom issue is hindering the process</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
