Hellopeter
Share Your Experience
MM
Mosibudi M

1 reviews | Active since Dec 2015

07 Feb 2022, 13:48

Vodacom Contract fone

so i bought a Hisense E50 that was delivered to me on the 30/09/2021. January the fone stopped working, the screen was blank. on the 19th i took it back to vodacom, the fone i am talking about is -+ R2000 purchase price. My issue is, this contract is new which is still under warranty. i got a message today sayong i need to pay R2000 plus for repair on this device. they are now saying it could be water damaged but is a scenario that i refused to believe. what i do not undersatnd is that how can the fone that is less be repaired with more than its purchase price, does this make sense?

vodacom has really a tendence of taking their customers for granted. i really need help. i am paying R299 a month for this fone and teh whole of January i didnt have a fone and now they are coming up with the stories.

vodacom must either fixed the fone or they must cancel this contract with immediate effect. the funny party is apparently this "hisense E50 lite is not reliabel and vodacom knows this very well and now as a client i must suffer.

0
Replies (2)
Vodacom
Vodacom's reply07 Feb 2022, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Mosibudi M's update09 Feb 2022, 14:21
Reviewer Update
lVodacom has insulted, telling me there is nothing they can do, i must just do as their repair centre is saying. Further more they told me i can cancel the contract provided i pay and amount of R5k. So i must pay for the device i dont have . So is this how vodacom ***** from their client? I have never seen such *******. I will take this further if i don't get any help here. Thank you hello peter for listening ing me there is nothing they can do, i must just do as their repair centre is saying. Further more they told me i can cancel the contract provided i pay and amount of R5k. So i must pay for the device i dont have . So is this how vodacom ***** from their client? I have never seen such *******. I will take this further if i don't get any help here. Thank you hello peter for listening . I need the device to be fixed at vodacom cost or contract canceled without me paying a cent. I refuse to be ****** by vodacom. Seems like they are used to be getting away with this. And thir consultants so rude .