LG
Luvuyo G

1 reviews | Active since Oct 2016

29 Oct 2016, 11:17

Vodacom Contract Fone

<p>I have an account with Vodacom and my account was handed over to their lawyers claiming that it was not paid for 6 months which is not true statement. I responded to vodacom attaching my bank statement showing the have been deducting since actually they taking more than they should without an agreement with me.They stopped debit since from August 2016 and they are not responding to my emails.Im not sure because their lawyers are also not responding with regards this matter.im worried they want to hand over my account to credict burear as if its my fault. Can you please assist</p>

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Replies (2)
Vodacom
Vodacom's reply30 Oct 2016, 05:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2016, 09:52
Official

Dear Client

I escalated the matter to the Legal Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team