Vodacom contract

Good Day i would just like to say as a loyal vodacom customers for 15 years that i have had the most frustrating and disappointing experience and service i would recommend or want to be associated with the company ive been literally begging for and accurate premature Cancellation invoice so i cab just pay them and move to another betwork my account is paid up to date but has not been updated at ITC and ive lost 9 points so much for trying to build a solid ITC profile and display excellent credit record as up to date vodacom is the only acc or debt i have. I have proof of bein of the line for more then 1hr then 30min and so on no results when asking to speak to a manager they refuse keep me on the line and then come back saying the manager said x,y,z they are transferring my call if not that they drop the phone in my ear. The level of incompetence is beyond pathetic eventually i spoke to a manager understanding my frustration promising to call me back giving me a reference for the call early last month already i still waiting and have been calling them for the past week again with no results. Then i am told a service request was sent to ITC. Then when following up i hear the do not log request and get an email for the legal department apparently responsible for ensuring account payments are updated and not billing ? Really now? As i said i wont ever take a contract with vodacom as soon as i manage somehow to get the right invoice ill settle the account and be rid of the nightmare of an experience.