1 reviews | Active since Jun 2018
Vodacom contract false information
would like to report Vodacom for false adverti*****ts together with Elite mobile .I signed up a contract telephonically for a Laptop and upon delivery 7 days after my account was debited for a connection fee and prorata amount which was not communicated by their agent Elite mobile .Secondly i was told that i will only start paying for the contract end of July to my surprise my account was debited in June.I called vodacom several times and spoke to their call center agents and the final agent i spoke to from their after sales department ,says there is nothing they can do.This is soley unfair as this was not in my budget.Vodacom should credit my amount back and they can start debiting the amount in July.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Hanifa
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant weekend!
Regards,
Rudi-Jo
Best regards,
Dear Hanifa
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant weekend!
Regards,
Rudi-Jo
Best regards,
