VODACOM CONTRACT FAILURE TO CANCEL/SUSPEND PROBLEMS

Good day

Hugely upset with Vodacom. Took a contract 2 years ago out (double deal promotion - two phones for one monthly fee). I then proceeded with my upgrade in November 2019 at the Canal Walk branch. I explained to the lady that I would like to uggrade as if I dont Vodacom will start to bill me month to month unless cancelled at least within 30 days notice.

I proceeded with the upgrade and continued on. Only to notice that my bill went from R580 to R712 a month. I didnt understand this. I went to Vodacom to have it checked on the system only to find the following:

1) There was some service from 2018 for R80 p.m 250megs every month - an additional service I never asked for and only realised now that was active.

2) The second sim card (from the first double deal promotion) was still active and being billed for R69,99 per month - something which was suppose to be cancelled or changed when I completed the initial upgrade in the first place in November 2019. Instead, I was told by the consultant in Voda 4u Constantia that the consultant in Canal Walk was suppose to cancel the second sim card/contract as it was going to lapse the 24 months with me present. This was not done and unbeknown to me I was continued to be billed until I realised that something was not right at R712 per month.

Totally disgusted at the quality of Service and lack of assistance when asked. I now have to pay again - another R712 end of this month so I am told. Vodacom definitely not the best network in RSA for me anymore....