HM
Hlengiwe M

1 reviews | Active since Sept 2020

04 Sept 2020, 07:41

Vodacom contract

I had a data contract with Vodacom 2018-03-03 which ended 2020-03-03 I called vodacom February to cancel the contract end of March since I won't be using their services anymore they said I must call March of which I did and I was told contract cancelled and I must stop the debit order after March because end March it will still going to deduct, I stopped the debit order April, to my surprise I was phoned by vodacom August telling me that I am owing Vodacom R700 and something and I asked for what they said for contract that I have with them I asked which contract because I cancelled my contract in time and for that matter the contract was 24moinths so how come I am owing vodacom? I was told that my name is with lawyers now which will reflect bad on my name whereas it is not my fault that I phoned and cancelled and they did not do their job, I'm so frustrated please help.

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Replies (2)
Vodacom
Vodacom's reply04 Sept 2020, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HM
Hlengiwe M's update14 Sept 2020, 14:07
Reviewer Update
Thank you, I hope nobody will call me again from Vodacom telling me I have a debt