EM
Emily M

1 reviews | Active since Aug 2021

14 Sept 2021, 09:36

Vodacom contract

I took a contract with Vodacom two years ago and this year in July it was ending, prior to it ending i called for cancelation because they advised to us to call month prior canceling the contract and i did that, i called more than 3 times cancelling this contact and it was not canceled because they kept on sending the monthly airtime and statement for to pay for something i called months ago to cancel. Every call is being recorded can they please listen to my calls for prove that i did call and bring back the money they debited in august and cancel their September invoice.

0
Replies (2)
Vodacom
Vodacom's reply14 Sept 2021, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EM
Emily M's update15 Sept 2021, 06:42
Reviewer Update
I received different calls from 5 people from vodacom wanting to know why I want to cancel my contact like none of those people assisted me with the problem I’m having no one said anything about my debted money and how they are planning to fix it still zero service as always from vodacom