vodacom contract

Item: Vodacom
Rating: 1
Author: France F

I app**** for a contract on the 25/09/22. I got a mail straight afterwards that said i was approved and got a REF number. The next morning 3am i recieve a message saying that "Your Vodacom order is awaiting confirmation from you. Expect a call from Vodacom to conclude your order in the next 72 hours. Vodacom". Its now a week later and stil no call from vodacom. Ive phoned customer care twice. They said my order is visible on their side and that my request wil be escalated. That was on Thursday 29/09/22. Absolutely horrible service and customer care.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 Oct 2022, 14:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Oct 2022, 14:36

Official

France F's updateReviewer Update

04 Oct 2022, 18:14

I was calles by the Hallo Peter department of Vodacom and was told that i would recieve a call today and also a follow up call would be made. And yet again nothing from Vodadoms side.

France F's update04 Oct 2022, 18:14

Reviewer Update

I was calles by the Hallo Peter department of Vodacom and was told that i would recieve a call today and also a follow up call would be made. And yet again nothing from Vodadoms side.

France F's updateReviewer Update

05 Oct 2022, 14:07

Thanks so much. The service was fantistic and staff very friendly.

France F's update05 Oct 2022, 14:07

Reviewer Update

Thanks so much. The service was fantistic and staff very friendly.