Vodacom Contract

Item: Vodacom
Rating: 1
Author: Tryphina M

I have a bad experience with Vodacom, I took 2 contracts with them and 1 finished last year August to my suprise Vodacom is still deducting more payment. Yesterday i called the cancellation department and was told that my account is in arreas. I need to cancel the contract with immediate effect as i am not happy with the service. I am paying my account always end of the month. I need to be called and this rectified. I have been calling and no one is willing to assist me. This is not a good service to the customer that supported Vodacom, I called and spoke to Dimakatso on the 18.01.2023 and again called on the 19.01.20243 spoke to Zola

Helpful (0)

Replies (3)

Vodacom's replyOfficial

19 Jan 2023, 14:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Jan 2023, 14:53

Official

Tryphina M's updateReviewer Update

19 Jan 2023, 15:03

Thank you for the reply

Tryphina M's update19 Jan 2023, 15:03

Reviewer Update

Thank you for the reply

Tryphina M's updateReviewer Update

31 Jan 2023, 08:18

I went to Vodacom shop again on the 27.01.2023 to go pay for my contract, i was suprised again when i was told that i owe R729.00. Please rectify this matter urgently as i have received a call from agent telling me that this was rectified. My Reference for the call is *** and Reference ***

Please call me urgently or tell me how is left for my phone that i took so that i can pay it off.

Tryphina M's update31 Jan 2023, 08:18

Reviewer Update