Vodacom contract extra charges complain

Item: Vodacom
Rating: 5
Author: Vuyelwa M

Dear Reader

I need help with Vodacom contract. I took Vodacom contract early this year and I was buying R100 for their services. I later in May change the accounts from fnb to capitec and I received a call from one of Vodacom outlets regarding my account I told the lady i was talking too that I am aware that my debit orders are not registered with my capitec account and I provided her with my new bank account number and gave her a go ahead to ahead to debit all the amount of the months I owed but they didnt.

In August mid month I got a call from Vodacom again telling me that they are willing to upgrade my contract for 5gig ( R150 ) I agreed then I again I told this lady to do the same as Instructed the first lady till to none of that hasn't happen all i get was an invoice of me owing them R9000 from certain law firm.

Can i get Vodacom to call me on ********** 034

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Nov 2018, 07:39

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Nov 2018, 07:39

Official

Vodacom's replyOfficial

30 Nov 2018, 12:11

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team

Vodacom's reply30 Nov 2018, 12:11

Official