LT
Lucia T
1 reviews | Active since Nov 2019
03 Aug 2023, 12:32
Vodacom contract expired
I’m really not sure what needs to happen in order for me to not be debited for a contract I’ve been asking for a cancellation on since February 2023. This is pathetic
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Aug 2023, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2023, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2023, 14:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling on the number provided, however we were informed that we called the wrong number. Kindly log into your Hellopeter profile and update your contact details and let us know should you still require assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling on the number provided, however we were informed that we called the wrong number. Kindly log into your Hellopeter profile and update your contact details and let us know should you still require assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2023, 14:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling on the number provided, however we were informed that we called the wrong number. Kindly log into your Hellopeter profile and update your contact details and let us know should you still require assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling on the number provided, however we were informed that we called the wrong number. Kindly log into your Hellopeter profile and update your contact details and let us know should you still require assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
LT
Lucia T's updateReviewer Update
03 Aug 2023, 15:31No worries, I’ll reverse all the debit orders from February. Thank you
LT
Lucia T's update03 Aug 2023, 15:31
Reviewer Update
No worries, I’ll reverse all the debit orders from February. Thank you